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Frequently Asked Questions
If your question is not on the list, please feel free to email us.
Payment Questions
- - Payment and Billing: Discretion
- - What payment methods do you accept?
- - What currency is used for prices and billing?
Security Questions
- - Is my online information secure?
- - What is my personal information used for?
- - Can I be sure about my confidentiality and relay on your company?
- - Do you trade names and addresses with other companies?
General Questions
- - How to Make an Online Purchase
- - I have not received any email from you since transaction was completed successfully. Why?
- - Will you send me lots of follow-up material?
- - How often do you launch new products?
- - If an item is unsuitable can I exchange it?
- - Do you have a printed catalog?
- - What if I want to cancel my order?
- - Will my order carry a guarantee?
Shipping and Delivery
- - How will my products be shipped?
- - Shipping: Discretion
- - What is the delivery time?
- - Is your service totally discreet and confidential?
- - Shipping: Tracking your Parcel